Support

How can we help?

We aim to respond within one business day. For account or booking issues, please email from the address on your account so we can verify quickly.

General help

support@bluecouchperformances.com

Account, billing, bookings, app issues — we reply within 24 hours on weekdays.

Privacy & data

privacy@bluecouchperformances.com

Data access, deletion, GDPR / CCPA requests. We respond within 30 days.

Press / partnerships

hello@bluecouchperformances.com

Brand collaborations, press inquiries, and partner campaigns.

Frequently asked

How do I cancel a booking?+

Open the app or website, go to Profile → My Bookings, and tap the booking you want to cancel. Cancellations more than 48 hours before your session are eligible for a full refund. Inside 48 hours we may offer a reschedule.

When will my session be confirmed?+

After payment our team reviews and confirms within 24 hours. You'll get an email and a push notification when it's approved.

How do I delete my account?+

Email support@bluecouchperformances.com from your account email and we'll process the deletion within 30 days. We retain payment records for 7 years as required by US tax law (see Privacy Policy).

Can I get a refund?+

Yes — see our Terms of Service for the full policy. Short version: full refund 48+ hours out, discretionary inside 48 hours, automatic full refund if we cancel.

I'm not getting notifications.+

Check that notifications are enabled in your phone's Settings → Blue Couch Performances. On iOS you can also tap-and-hold a notification to manage delivery. If still stuck, email support and we'll dig in.